Privacy Policy

Privacy Policy

This privacy statement describes how we handle your personal data when you use our services and website.

1. Personal data we process

We process the following personal data:

• First and last name
• Address
• Phone number
• Email address
• Payment details
• IP address
• Activity data on our website
• Internet browser and device type
• Other personal data you actively provide, such as by creating an account or placing an order.

Sensitive data: We do not process sensitive personal data, such as health information or ethnic background, unless necessary for a requested service and with explicit consent.

2. Purposes and legal bases for processing

We process your personal data for the following purposes:

• Processing and delivering orders
• Customer service
• Sending newsletters and promotions (with consent)
• Improving our website and services
• Complying with legal obligations
• Fraud prevention and security

Processing is based on one of the following legal grounds:

• Contract execution (e.g., order processing)
• Legal obligation (such as tax regulations)
• Consent (for marketing communications)
• Legitimate interest (fraud prevention, website optimization)

3. Retention period

We retain data only as long as necessary or legally required. Examples:

• Orders: 7 years (due to tax regulations)
• Marketing: Until you unsubscribe

4. Sharing of personal data with third parties

We do not sell your data. We may share it with:

• Logistics partners (delivery)
• Payment service providers
• IT service providers (website maintenance)
• Government agencies (if legally required)

International transfer: If data is transferred outside the EEA, we apply appropriate protection measures.

5. Cookies and similar technologies

We use cookies for website functionality and analytics. You can manage preferences via browser settings.

6. Your rights

You have the right to:

• Access your data
• Request corrections or deletions
• Object to certain processing activities
• Request data portability
• Withdraw consent (for marketing)

Requests can be submitted via our contact details.

7. Security of personal data

We implement strict security measures such as encrypted connections and access controls.

8. Changes to the privacy policy

We reserve the right to modify this statement. Updates will be posted on our website.

9. Contact

For questions, please contact us via our website.